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Home Access Center FAQs

Q.  Who can get a HAC account? 

A.  HAC accounts are only available to people who are listed as guardians with the school and have a valid email account on file with the school. To add your email account, please contact your child's school site. To edit your email address in your HAC account to another email address, please access your account and edit it under the Registration Tab.

Q.  Will I be able to see all of my children under one account?

A.  You should be able to see all of your children with one account. If you cannot see one of your children, please submit the Contact Us form with your student’s name(s) and birthdate(s) so we can verify the information and link them under one account.

Q.  How do I switch the student view within my HAC account?

A.  Using the button in the upper right-hand corner labeled "Change Student" allows you to drop down and select a student from a list.

Q.  What do I do if I have forgotten my username or password?

A.  Please access the HAC Website and select the “Forgot My User Name or Password” option at the bottom of the webpage.

Q.  How do I change my password?

A.  Once you are logged in, you will see your name in the upper right-hand corner. Click on your name, select "My Account," and you will be able to enter your old password and your new, preferred password. You also have the ability to change your security questions on this screen. If you have further issues or questions, please submit the Contact Us form with your student’s name(s) and birthdate(s).

Q.  I am entering the correct username and password so why can't I log in?

A.  Make sure your caps lock or number lock are set correctly. Passwords are case sensitive. Use a desktop computer rather than a mobile device, as most mobile devices are not effective at accomplishing this in HAC. If you still are unable to log in, please submit the Contact Us form with your student’s name(s) and birthdate(s).

Q.  My account was locked. How do I do to get it unlocked?

A.  If you incorrectly enter your username or password three times, your account will lock. It will unlock automatically after 30 minutes. If you are still unable to log in after 30 minutes, please submit the Contact Us form with your student’s name(s) and birthdate(s).

Q.  Why don't I see any grades for my Pre-K/elementary student?

A.  Letter grades for assignments/tests are typically not recorded for students in Pre-K - 2 grades. Their progress is monitored through standards, and students are rated on a scale of 1 - 4. These standards will be made available for parents to view on the trimester report cards.

HAC doesn't record grades for students in grades 3-5. Please use Canvas to access grades and assignments. 

Q.  Why don't I see any grades for my middle school or high school student?

A.  HAC doesn't record grades for students in grades 6-12. Please use Canvas to access grades and assignments. At the end of the grading period, Report Cards will be available in HAC. You will be able to print or download your student’s Report Card at this time.

Q.  How do I view the most recent report card for my student?

A.  Current school year report cards for your student can be viewed 24/7. Once logged into HAC, the “home” page provides an overview of all classes scheduled and the corresponding grade at the end of the reporting period for each class. To view the actual report card, under the Grades tab, select Report Card and then the term. If you would like to print a copy of it, in the upper right hand corner will be the ‘Print’ Button.

Q.  I noticed an error in my child's attendance - how can that be fixed?

A.  Please contact your child's school site and ask to speak to the attendance secretary.

Q.  How do I fix inaccurate information about my student in HAC (such as misspelled name, wrong birthdate, etc.)?

A.  Please contact your child's school site, you may need to provide some legal documentations.