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Complaint Resolution Process

Broken Arrow Public Schools (BAPS) strives to maintain a cooperative relationship between parents, teachers, staff and administration. Occasionally, misunderstandings occur and resolutions need to be made. Often, concerned parties will contact media outlets looking for help resolving the matter; but concerns are best resolved on the level at which they occur. By following these steps situations can usually be resolved in a quick and fair matter. Below is the process parents or guardians should take to resolve a situation.

1.  CONTACT THE APPROPRIATE STAFF MEMBER

The most direct route to resolving a concern is to speak directly with the person involved, whether it is a teacher, a coach, a bus driver, etc. More than 95% of concerns are resolved through communication with those involved.

2.  CONTACT THE BUILDING PRINCIPAL

The principal is in charge of each campus and is responsible for the school’s operation. Explanations of policies and procedures, various clarifications and all types of campus information are available in the principal’s office.

The following is a list of our schools within the BAPS district. Click on name to bring up a contact form to send an email to the school site principal.

3. CONTACT THE APPROPRIATE CENTRAL ADMINISTRATOR

This step should be taken only when steps one and two have not resolved the concern. The appropriate central office administrator may be any one of the directors or executive directors listed below. Please click on name to bring up a contact form to send an email.

4. CONTACT THE SUPERINTENDENT

If your concern has not been resolved in Steps 1 through 3, then a call to 918-259-5700, or an email to the Superintendent's Office is appropriate.
 

5. INITIATE FORMAL COMPLAINT PROCESS

If your concern has not been resolved after the informal complaint resolution process, your next step should be to initiate the formal complaint process.