Complaint Resolution Process
Broken Arrow Public Schools strives to maintain a cooperative relationship between parents, teachers, staff and administration. Occasionally, misunderstandings occur and resolutions need to be made. Often, concerned parties will contact media outlets looking for help resolving the matter; but concerns are best resolved on the level at which they occur. By following these steps situations can usually be resolved in a quick and fair matter. Below is the process parents or guardians should take to resolve a situation.
1. CONTACT THE APPROPRIATE STAFF MEMBER
The most direct route to resolving a concern is to speak directly with the person involved, whether it is a teacher, a coach, a bus driver, etc. More than 95 percent of concerns are resolved through communication with those involved.
2. CONTACT THE BUILDING PRINCIPAL
The principal is in charge of each campus and is responsible for the school’s operation. Explanations of policies and procedures, various clarifications and all types of campus information are available in the principal’s office.
The following is a list of our schools within the district. Please click on a name below to bring up a contact form to send an email to the school site principal.
| Secondary Schools | Principal | Phone Number |
| Broken Arrow High School | Elizabeth Burns | 918-259-4700 |
| High School - 12th Grade | Larry Lewis | 918-259-4700 |
| High School - 11th Grade | Crystal Barber | 918-259-4700 |
| High School - 10th Grade | Mickey Replogle | 918-259-4700 |
| Freshman Academy | Beth Gilbert | 918-259-4330 |
| Broken Arrow Academy | Jack Pugh | 918-259-4600 |
| Broken Arrow Virtual School | Dr. Chris Hunt | 918-505-5270 |
| Mentoring Healthy Parents | Jack Pugh | 918-259-4600 |
| Centennial Middle | Kristin Graves | 918-259-4340 |
| Childers Middle | Stacy Replogle | 918-259-4350 |
| Oliver Middle | Wendy Johnson | 918-259-4590 |
| Oneta Ridge | Tom Hoeffner II | 918-259-4360 |
| Sequoyah Middle | Lindsey Johnson | 918-259-4370 |
| Elementary Schools | Principal | Phone Number |
| Arrowhead | Nathanial Hutchings | 918-259-4390 |
| Aspen Creek | Bridget Powell | 918-259-4410 |
| Country Lane Primary | Karen Morrison | 918-259-4400 |
| Country Lane Intermediate | Todd Greathouse | 918-449-5600 |
| Creekwood | Rachel Kaiser | 918-259-4500 |
| Highland Park | Elizabeth Schmidt | 918-505-5930 |
| Leisure Park | Janet Dotson | 918-259-4420 |
| Liberty | Elora Orr | 918-259-4470 |
| Lynn Wood | Chris England | 918-259-4430 |
| Oak Crest | Jana Williams | 918-259-4450 |
| Rhoades | Lance Crawley | 918-259-4440 |
| Spring Creek | Samantha Troutman | 918-259-4480 |
| Timber Ridge | Tiffany Green | 918-505-5260 |
| Vandever | Erika Vasas | 918-259-4490 |
| Wolf Creek | Stacy Strow | 918-259-4510 |
| Early Childhood Centers | Principal | Phone number |
| Arrow Springs ECC | Debbie McClellan | 918-259-4380 |
| Aspen Creek ECC | Julie Wallace | 918-505-5290 |
| Creekwood ECC | Teresa Bowker | 918-505-5280 |
| Park Lane ECC | Barbara Jones | 918-806-8665 |
3. CONTACT THE APPROPRIATE CENTRAL ADMINISTRATOR
This step should be taken only when steps one and two have not resolved the concern. The appropriate central office administrator may be any one of the directors or executive directors listed below. Please click on a name below to bring up a contact form to send an email.
| Departments | Name | Phone Number |
| Assessment and Federal Programs | Jean Brassfield | 918-259-5700 |
| Athletics | Steve Dunn | 918-259-5900 |
| Child Nutrition | Luanne Goodacre | 918-259-4565 |
| Communications/Public Relations | Charlie Hannema | 918-259-5789 |
| Construction | Bob Tolomeo | 918-259-4301 |
| Custodian | Charles Abbott | 918-259-4560 |
| Enrollment | Ashley Bowser | 918-259-7400 |
| Finance | Cathy Mitchem | 918-259-5700 |
| Fine Arts | Dr. Richard Dale | 918-259-4310 |
| Health & Safety | Derek Blackburn | 918-259-4301 |
| Human Resources | Rusty Stecker | 918-259-5700 |
| Instructional Services - Early Childhoold Center | Kristin Henness | 918-259-5700 |
| Instructional Services - Elementary Schools | Jennifer Peterson | 918-259-5700 |
| Instructional Services - Secondary Schools | Sharon James | 918-259-5700 |
| Special Services - Elementary Schools | Daylene Thornton | 918-259-5700 |
| Special Services - Secondary Schools | Eric O'Brien | 918-259-5700 |
| Maintenance | Ben Keeling | 918-259-4530 |
| Performing Arts Center | Kim Vento | 918-259-5700 |
| Technology | Ben Stout | 918-259-7418 |
| Transportation | James McNabb | 918-259-4550 |
4. CONTACT THE SUPERINTENDENT
If your concern has not been resolved in Steps 1 through 3, then a call to 918-259-5700 or an email to the superintendent's office is appropriate.
5. INITIATE FORMAL COMPLAINT PROCESS
If your concern has not been resolved after the informal complaint resolution process, your next step should be to initiate the formal complaint process.