Frequently Asked Questions
I feel like I should have access but didn’t get an email.
Parent Portal access is given to a student’s mother, father, or legal guardian(s). If you have legal guardianship of a student but did not receive an invitation to Parent Portal, please reach out to Enrollment Services at enrollment@baschools.org to ensure that the proper legal documentation is on file so that your record can be updated. Due to student privacy laws, if you are not a student’s mother, father, or legal guardian, we are unable to provide Parent Portal access and apologize for any inconvenience.
I am the legal guardian of my student, but I didn’t get an email.
Please reach out to your student’s school site to ensure you have your correct, preferred email address on file. Please also ensure you have checked your junk/clutter folders.
If the your correct email address is on file with the school site, please complete the Contact Us form so we may troubleshoot the issue.
My student’s attendance is wrong.
If you have questions about your student’s attendance, please call your student’s school site and speak with an attendance secretary. They will be able to provide additional information and help to resolve your concern.
Where are my student’s grades?
Trimester and semester report cards will be available in Parent Portal following the conclusion of each term. For your student’s in-progress grades, please contact your student’s teacher or continue to use Canvas as a Parent Observer. If you have questions about Canvas and becoming a Parent Observer, please contact your student’s school site or visit www.baschools.org/canvas.
My student’s grades are wrong.
If you have questions about your student’s grades, please contact your student’s teacher or student’s school site. They will be able to provide additional information and help to resolve your concern.
My student’s immunization record is incorrect or has not been updated.
If you have questions about your student’s immunizations on file, please contact your student’s school site and ask to speak with the nurse or health aide. They will be able to provide additional information and help to resolve your concern.
I have an account for each student, which is creating multiple account logins. How do I get all my students under one account/login?
Please complete the Contact Us form, and we will begin working on a solution. Please provide as much information as possible in the Contact Us form, such as your students’ names, your name, sites they attend, etc.
I have forgotten my password.
Please complete the Contact Us form requesting a password reset. Please provide your name and your student’s name, and we will reach out to you with a temporary password that you can reset to a password of your choice.