Complaint Resolution Process
Broken Arrow Public Schools (BAPS) strives to maintain a cooperative relationship between parents, teachers, staff and administration. Occasionally, misunderstandings occur and resolutions need to be made. Often, concerned parties will contact media outlets looking for help resolving the matter; but concerns are best resolved on the level at which they occur. By following these steps situations can usually be resolved in a quick and fair matter. Below is the process parents or guardians should take to resolve a situation.
Steps 1-4 are part of the informal process the district follows for the successful resolution of customer complaints. Step 5 begins the formal process for submitting a complaint by completing the Complaint Resolution Policy and the associated form.
1. CONTACT THE APPROPRIATE STAFF MEMBER
The most direct route to resolving a concern is to speak directly with the person involved, whether it is a teacher, a coach, a bus driver, etc. More than 95% of concerns are resolved through communication with those involved.
2. CONTACT THE BUILDING PRINCIPAL
The principal is in charge of each campus and is responsible for the school’s operation. Explanations of policies and procedures, various clarifications and all types of campus information are available in the principal’s office.
The following is a list of our schools within the BAPS district. Click on name to bring up a contact form to send an email to the school site principal.
|Secondary Schools||Principal||Phone Number|
|Broken Arrow High||Elizabeth Burns||918-259-4310|
|Freshman Academy||Sean Brannon||918-259-4330|
|Margaret Hudson Program||Melissa Galloway||918-251-2647|
|Broken Arrow Academy||Jack Pugh||918-259-4600|
|Centennial Middle||Ashley Bowser||918-259-4340|
|Childers Middle||Stacy Replogle||918-259-4350|
|Oliver Middle||Wendy Johnson||918-259-4590|
|Oneta Ridge||Mickey Replogle||918-259-4360|
|Sequoyah Middle||Beth Gilbert||918-259-4370|
|Elementary Schools||Principal||Phone Number|
|Aspen Creek||Larry Smith||918-259-4410|
|Country Lane Primary||Teresa Bowker||918-259-4400|
|Country Lane Intermediate||Todd Greathouse||918-449-5600|
|Highland Park||Karen Morrison||918-505-5930|
|Leisure Park||Janet Dotson||918-259-4420|
|Lynn Wood||Chris England||918-259-4430|
|Oak Crest||Kristin Henness||918-259-4450|
|Spring Creek||Tara White||918-259-4480|
|Wolf Creek||Stacy Strow||918-259-4510|
|Early Childhood Centers||Principal||Phone number|
|Arrow Springs ECC||Debbie McClellan||918-259-4380|
|Aspen Creek ECC||Julie Gateley||918-505-5290|
|Creekwood ECC||Vicki Beckwith||918-505-5280|
|Park Lane ECC||Barbara Jones||918-806-8665|
3. CONTACT THE APPROPRIATE CENTRAL ADMINISTRATOR
This step should be taken only when steps one and two have not resolved the concern. The appropriate central office administrator may be any one of the directors or executive directors listed below. Please click on name to bring up a contact form to send an email.
|Derek Blackburn||Executive Director of Support Services||918-259-5700|
|Jean Brassfield||Executive Director of Assessment||918-259-5700|
|Ken Ellett||Director of Athletics||918-259-5900|
|Cathy Mitchem||Executive Director of Financial Reporting||918-259-5700|
|Mark Frie||Performing Arts Center||918-259-5700|
|Luanne Goodacre||Child Nutrition||918-259-5700|
|Debbie Renz||Executive Director of Special Services||918-259-5700|
|Christian Welborn||Executive Director of Communications||918-259-5731|
|Charley Abbott||Custodian and General Services||918-259-4562|
|Mark Officer||Executive Director of Secondary Education||918-259-5700|
|Jennifer Peterson||Executive Director of Elementary Education||918-259-5700|
|Adrienne Stout||Human Resources||918-259-5700|
|Shannon Turner||Executive Director of Federal Programs||918-259-5700|
4. CONTACT THE SUPERINTENDENT
If your concern has not been resolved in Steps 1 through 3, then a call to 918-259-5700, or email to the Superintendent's Office is appropriate.
5. INITIATE FORMAL COMPLAINT PROCESS
If your concern has not been resolved after the informal complaint resolution process, your next step should be to initiate the formal complaint process.