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Complaint Resolution Process

Broken Arrow Public Schools (BAPS) strives to maintain a cooperative relationship between parents, teachers, staff and administration. Occasionally, misunderstandings occur and resolutions need to be made. Often, concerned parties will contact media outlets looking for help resolving the matter; but concerns are best resolved on the level at which they occur. By following these steps situations can usually be resolved in a quick and fair matter. Below is the process parents or guardians should take to resolve a situation.

Steps 1-4 are part of the informal process the district follows for the successful resolution of customer complaints. Step 5 begins the formal process for submitting a complaint by completing the Complaint Resolution Policy and the associated form.

1.  CONTACT THE APPROPRIATE STAFF MEMBER

The most direct route to resolving a concern is to speak directly with the person involved, whether it is a teacher, a coach, a bus driver, etc. More than 95% of concerns are resolved through communication with those involved.

2.  CONTACT THE BUILDING PRINCIPAL

The principal is in charge of each campus and is responsible for the school’s operation. Explanations of policies and procedures, various clarifications and all types of campus information are available in the principal’s office.

The following is a list of our schools within the BAPS district. Click on name to bring up a contact form to send an email to the school site principal.

Secondary Schools Principal Phone Number
Broken Arrow High Elizabeth Burns 918-259-4310
Freshman Academy Sean Brannon 918-259-4330
Margaret Hudson Program Melissa Galloway 918-251-2647
Broken Arrow Academy Jack Pugh 918-259-4600
Centennial Middle Ashley Bowser 918-259-4340
Childers Middle Stacy Replogle 918-259-4350
Oliver Middle Wendy Johnson 918-259-4590
Oneta Ridge Mickey Replogle 918-259-4360
Sequoyah Middle Beth Gilbert 918-259-4370
     
Elementary Schools Principal Phone Number
Arrowhead Nathanial Hutchings 918-259-4390
Aspen Creek Larry Smith 918-259-4410
Country Lane Primary Teresa Bowker 918-259-4400
Country Lane Intermediate Todd Greathouse 918-449-5600
Creekwood Tiffany Green 918-259-4500
Highland Park Karen Morrison 918-505-5930
Leisure Park Janet Dotson 918-259-4420
Liberty Elora Orr 918-259-4470
Lynn Wood Chris England 918-259-4430
Oak Crest Kristin Henness 918-259-4450
Rhoades Lance Crawley 918-259-4440
Spring Creek Tara White 918-259-4480
Vandever Leslie Officer 918-259-4490
Wolf Creek Stacy Strow 918-259-4510
     
Early Childhood Centers Principal Phone number
Arrow Springs ECC Debbie McClellan 918-259-4380
Aspen Creek ECC Julie Gateley 918-505-5290
Creekwood ECC Vicki Beckwith 918-505-5280
Park Lane ECC Barbara Jones 918-806-8665

 

3. CONTACT THE APPROPRIATE CENTRAL ADMINISTRATOR

This step should be taken only when steps one and two have not resolved the concern. The appropriate central office administrator may be any one of the directors or executive directors listed below. Please click on name to bring up a contact form to send an email.

Name Department Phone Number
Derek Blackburn Executive Director of Support Services 918-259-5700
Jean Brassfield Executive Director of Assessment 918-259-5700
Vicki Burkholder Technology 918-259-5700
Ken Ellett Director of Athletics 918-259-5900
Cathy Mitchem Executive Director of Financial Reporting 918-259-5700
Mark Frie Performing Arts Center 918-259-5700
Luanne Goodacre Child Nutrition 918-259-5700
Debbie Renz Executive Director of Special Services 918-259-5700
Christian Welborn Executive Director of Communications 918-259-5731
Ben Keeling Maintenance 918-259-4530
Charley Abbott Custodian and General Services 918-259-4562
James McNabb Transportation 918-259-4550
Mark Officer Executive Director of Secondary Education 918-259-5700
Jennifer Peterson Executive Director of Elementary Education 918-259-5700
Jessica Swalley Enrollment 918-259-4301
Adrienne Stout Human Resources 918-259-5700
Bob Tolomeo Construction 918-259-4301
Shannon Turner Executive Director of Federal Programs 918-259-5700

 

4. CONTACT THE SUPERINTENDENT

If your concern has not been resolved in Steps 1 through 3, then a call to 918-259-5700, or email to the Superintendent's Office is appropriate.
 

5. INITIATE FORMAL COMPLAINT PROCESS

If your concern has not been resolved after the informal complaint resolution process, your next step should be to initiate the formal complaint process.