Picture of Education Service Center.

Complaint Resolution Process

Broken Arrow Public Schools strives to maintain a cooperative relationship between parents, teachers, staff and administration. Occasionally, misunderstandings occur and resolutions need to be made. Often, concerned parties will contact media outlets looking for help resolving the matter; but concerns are best resolved on the level at which they occur. By following these steps situations can usually be resolved in a quick and fair matter. Below is the process parents or guardians should take to resolve a situation.

1.  Contact The Appropriate Staff Member

The most direct route to resolving a concern is to speak directly with the person involved, whether it is a teacher, a coach, a bus driver, etc. More than 95 percent of concerns are resolved through communication with those involved.

2.  Contact The Building Principal

The principal is in charge of each campus and is responsible for the school’s operation. Explanations of policies and procedures, various clarifications and all types of campus information are available in the principal’s office.

The principal is in charge of each campus and is responsible for the school’s operation. Explanations of policies and procedures, various clarifications and all types of campus information are available in the principal’s office. Also, review Policy 4315 and/or Policy 5115 for more information on board policy concerning complaint resolution for students and employees.

The following is a list of our schools within the district. Please click on a name below to bring up a contact form to send an email to the school site principal.

Early Childhood Centers

Principal

Phone Number

Aspen Creek ECC

Kim Frie

918-505-5290

Creekwood ECC

Kelly Mears

918-505-5280

Park Lane ECC

Dana deFreese

918-806-8665

Elementary Schools

Principal

Phone Number

Arrowhead

Tobi Kula 

918-259-4390

Aspen Creek

Carrie Cody

918-259-4410

Country Lane Primary

Karen Morrison

918-259-4400

Country Lane Intermediate

Todd Greathouse

918-449-5600

Creekwood

Chris England

918-259-4500

Highland Park

Elizabeth Schmidt

918-505-5930

Leisure Park

Janet Dotson

918-259-4420

Liberty

Elora Orr

918-259-4470

Lynn Wood

Stacy Gabel

918-259-4430

Oak Crest

Elizabeth Early

918-259-4450

Rhoades

Nathan Akehurst

918-259-4440

Rosewood

Jana Williams

918-893-6540

Spring Creek

Samantha Troutman

918-259-4480

Timber Ridge

Tiffany Green

918-505-5260

Vandever

Kim Archer

918-259-4490

Wolf Creek

Stacy Strow

918-259-4510

Secondary Schools

Principal

Phone Number

Centennial Middle School

Jentri Guinne

918-259-4340

Childers Middle School

Leighanna Davis

918-259-4350

Oliver Middle School

Nathanial Hutchings

918-259-4590

Oneta Ridge Middle School

Michael Sagely

918-259-4360

Sequoyah Middle School

Denny Beach

918-259-4370

Freshman Academy

Andy Rice

918-259-4330

Broken Arrow High School

Crystal Barber

918-259-4700

 

 

 

Broken Arrow Options Academy

Shannon Turner

918-259-4600

Broken Arrow Vanguard Academy

Stacy Replogle

918-259-4320

Broken Arrow Virtual Academy

Marci White

918-505-5270

Early College Academy

Julie Sunderland

918-449-6185

3. Contact The Appropriate Central Administrator

This step should be taken only when steps one and two have not resolved the concern. The appropriate central office administrator may be any one of the directors or executive directors listed below. Please click on a name below to bring up a contact form to send an email.

Departments

Name

Phone Number

Assessment and Federal Programs

Jean Brassfield

918-259-5700

Athletics

Dr. Dustin Smith

918-259-5900

Child Nutrition

Emily McNally

918-259-4565

Communications/Public Relations

Tara Thompson

918-259-5767

Construction

Michael Leitch

918-259-7400

Custodian

Charles Abbott

918-259-4560

Enrollment

Bridget Powell

918-259-7400

Finance

Megan Frederick

918-259-5700

Fine Arts

Darrin Davis

918-259-4700

Health & Safety

Derek Blackburn

918-259-5752

Homeless Liaison

Valeri Radford

918-259-7497

Human Resources

Rusty Stecker

918-259-5700

Instructional Services - Early Childhood Center

Teresa Bowker

918-259-4380

Instructional Services - Elementary Schools

Jennifer Peterson

918-259-5700

Instructional Services - Secondary Schools

Tony Sappington

918-259-5700

Special Services

Daylene Thornton

918-259-5700

Maintenance

Roger Shepherd

918-259-4530

Performing Arts Center

Kim Vento

918-259-5700

Technology

Ashley Bowser

918-259-7418

Title IX Regulations

Rusty Stecker

918-259-5700

Transportation

Grant Moore

918-259-4550

4. Contact The Superintendent

If your concern has not been resolved in Steps 1 through 3, then a call to 918-259-5700 or an email to the superintendent's office is appropriate.

5. Initiate Formal Complaint Process

If your concern has not been resolved after the informal complaint resolution process, your next step should be to initiate the formal complaint process. Please review the following board policies:

Please download and fill out the formal complaint document: