Complaint Resolution Process
Broken Arrow Public Schools strives to maintain a cooperative relationship between parents, teachers, staff and administration. Occasionally, misunderstandings occur and resolutions need to be made. Often, concerned parties will contact media outlets looking for help resolving the matter; but concerns are best resolved on the level at which they occur. By following these steps situations can usually be resolved in a quick and fair matter. Below is the process parents or guardians should take to resolve a situation.
1. CONTACT THE APPROPRIATE STAFF MEMBER
The most direct route to resolving a concern is to speak directly with the person involved, whether it is a teacher, a coach, a bus driver, etc. More than 95 percent of concerns are resolved through communication with those involved.
2. CONTACT THE BUILDING PRINCIPAL
The principal is in charge of each campus and is responsible for the school’s operation. Explanations of policies and procedures, various clarifications and all types of campus information are available in the principal’s office.
The principal is in charge of each campus and is responsible for the school’s operation. Explanations of policies and procedures, various clarifications and all types of campus information are available in the principal’s office. Also, review Policy 4315 and/or Policy 5115 for more information on board policy concerning complaint resolution for students and employees.
The following is a list of our schools within the district. Please click on a name below to bring up a contact form to send an email to the school site principal.
|Broken Arrow High School
|Broken Arrow Options Academy
|Broken Arrow Vanguard Academy
|Broken Arrow Virtual Academy
|Early College High School
|Country Lane Primary
|Country Lane Intermediate
|Early Childhood Centers
|Arrow Springs ECC
|Aspen Creek ECC
|Park Lane ECC
3. CONTACT THE APPROPRIATE CENTRAL ADMINISTRATOR
This step should be taken only when steps one and two have not resolved the concern. The appropriate central office administrator may be any one of the directors or executive directors listed below. Please click on a name below to bring up a contact form to send an email.
|Assessment and Federal Programs
|Dr. Dustin Smith
|Health & Safety
|Instructional Services - Early Childhood Center
|Instructional Services - Elementary Schools
|Instructional Services - Secondary Schools
|Performing Arts Center
|Title IX Regulations
4. CONTACT THE SUPERINTENDENT
If your concern has not been resolved in Steps 1 through 3, then a call to 918-259-5700 or an email to the superintendent's office is appropriate.
5. INITIATE FORMAL COMPLAINT PROCESS
If your concern has not been resolved after the informal complaint resolution process, your next step should be to initiate the formal complaint process. Please review the following board policies:
Please download and fill out the formal complaint document: